How do I start a FREE trial of WaterWatch PRO?
Using your smart phone, either go to the App Store or Google Play. You can also click the button below. During the app installation, you will create an account supplying your phone number and email address.
No credit card is needed during the free trial.
During the free trial, monitor rainfall for one location for 30 days.
How do I move my trial location?
Once you define a location during a trial, there is no way to move it and define a different location.
If you deleted it by accident, no worries, just contact Customer Support and we will reset your trial account.
How do I upgrade after the trial?
At any time during the 30-day trial, upgrade by going to Settings in the Main Menu and select Upgrade.
You will then receive a text containing a secure link where you can choose the level of service you need and make your first month's payment.
Each month on the upgrade anniversary date, you will automatically be charged using the card on file based on the number of locations in your account and your service level plan.
What happens if my card changes?
If you need to change your card, or we notify you that the card on file either expired or was declined, open the app and go to Settings, then Account Information.
You will receive an text message containing a secure link where you can update the card on file.
How do I cancel my account?
In the event you no longer need WaterWatch PRO service, kindly click the button below and send an email to Customer Support to remove your account.
Please note that if you need the data, please download it from your monthly report link. Otherwise, once your account is deleted, all data will be lost.
How do I set a location for WaterWatch PRO to monitor?
Install the app by first creating an account supplying your phone number and email.
Once the app is installed, select a location for WaterWatch PRO to monitor by:
- entering the street address
- supplying digital latitude and longitude
- using your finger to drop a virtual pin on a map.
Give the location a name and define the monitoring threshold for which you will be notified.
How do I add locations to monitor?
Once you upgrade from the trial version of WaterWatch PRO, you can add as many locations as you need.
Just open the app, go to Site Locations, then click Add New Location.
You will be charged monthly for the locations in your account based on the features you have selected. Billing is based on locations in multiples of 5, so you are not limited to 5 locations. Click below to learn more about features and pricing.
How do I remove a location?
Before you remove a location, ask yourself if you need the past data for this location?
If the answer is yes, go to your monthly summary link to download data from past months. Remember, once you remove a location, all the data will be lost.
To remove a location, open the app and go to Site Locations.
Find the location you want and from the location menu, select the words that appear in red: Remove Location.
If you remove a location while on a trial, click the button below to email custom support to request a new trial location.
When will I receive text and email notifications?
Once a monitoring location is established, WaterWatch PRO uses digital NOAA data to record the hourly rainfall, along with a running 24-hour rainfall total.
When the running 24-hour total exceeds the threshold specified, WaterWatch PRO sends a text and email notification to the account holder and all contacts assigned to a location.
Additionally, each morning around 9 am ET, a daily report outlining the prior day's total and hourly amounts is also sent via text and email to the account holder and all contacts assigned to a location.
Why am I getting text but not email notifications?
WaterWatch PRO emails come from info@waterwatchinfo2.com, so check your junk/spam folder to see if they went there and direct your email system to not mark them as junk.
If necessary, your IT department may need to "whilelist" the domains waterwatchpro.com and waterwatchinfo2.com so that these emails are not seen as spam.
How can others on my team get notifications?
When a location is defined, contacts other than the account holder can receive threshold notifications and daily summary text messages and emails.
Select Manage Contacts from the Location Menu, then add a contact by supplying either their phone number or email or both. Check the box to add this contact to the notification list for this location.